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The Office of the Ombudsperson is responsible for information and referral on policy, procedures and protocols related to the well-being of NAIT students. Serving as an independent, impartial, informal and confidential resource to students and staff, NAIT’s Ombudsperson provides guidance on academic, interpersonal, and discipline-related issues pertaining to student academic or non-academic matters. This role promotes procedural fairness within NAIT’s policy, procedure and guideline structure, and assists students with conflict resolution by analyzing problems, collaboratively developing options and outlining consequences. The Ombudsperson is an impartial advocate for due process and acts as an educational resource for the NAIT community. The successful candidate will advise students on their rights and responsibilities, using a student-centered and developmental approach.

NAIT believes that our community is enriched by diversity and inclusion.  As such, people who work at NAIT are active champions of the principles of diversity and inclusion. If you are invited to an interview you will be asked to describe how you will champion these principles in your day to day practices.


-Provides impartial, confidential advice, options and accurate information to students and staff
-Serves as a source of information about NAIT resources, policies, guidelines, and procedures
-Provides assistance to parties in analyzing problems, reframing issues, developing options and evaluating appropriate courses of actions
-Engages in informal problem-solving and complaint resolution
-Uses diplomacy/negotiation skills to facilitate communication amongst parties in conflict
-Fosters and maintains a cooperative working relationship with NAIT faculty and staff, NAITSA (NAIT Students’ Association), community stakeholders, and students
-Provides related education to stakeholders
-Creates and maintains statistical information and reports on trends
-Keeps appropriate records and develops annual reports to Ombudsperson -Leadership Committee and AVP Students
-Manages the budget for the office

Knowledge Skills, Abilities:

-Training and experience with conflict management, including mediation, negotiation and dispute resolution
-Ability to interpret and apply relevant provincial (eg. FOIP, AHR) and federal legislation to the office mandate; familiarity with NAIT structure, policies, procedures and guidelines an asset
-Experience using situational analysis in decision-making, problem-solving and conflict management; Knowledge of administrative and procedural fairness and natural justice is essential
-Excellent communication skills, both written and oral
-Demonstrated ability to work respectfully with and through a lens of diversity, inclusion and equity
-Demonstrated and established reputation for integrity, discretion, honesty and good judgment
-Ability to work independently and collaboratively within a team environment
-Demonstrated ability to communicate effectively with individuals in stressful and highly emotional circumstances


Master’s degree in a related field required; equivalent combination of education and experience may be considered

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