Simon Fraser University

Directs and monitors day-to-day operations of the front desk and services to students, guests, and the campus community. Provides comprehensive customer service and participates in the preparation and evaluation of training materials and trains new staff and monitors progress. Responds to diverse and complex in-person telephone, email, chat inquiries from prospective residents, guests, and others. Supports the Manager, Administration in ensuring client reports are run to ensure smooth daily office functioning and daily reconciliation of accounts.