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Reporting to the Assistant Dean of Students, Residence; the Manager, Residence Life and Education (MRLE) plays a critical role in implementing the academic plan in the University’s residence system.  This is accomplished through the delivery of an intentional curricular program that ensures the provision of a safe, supportive, and academically oriented environment to the nearly 5,000 students in University residences.

The MRLE carries the prime responsibility for the day-to-day delivery of the residence life program; developing and enforcing appropriate student conduct policies and procedures, including restorative justice, the Residence Agreement, and the Code of Student Behaviour; managing student-at-risk crises, ensuring that safety and mental health protocols are in line with industry best practices and are delivered.


Works with the Assistant Dean of Students, Residence on strategic planning initiatives that align the residence program with university goals and student success
Responsible for effective delivery of residence curriculum which contributes to student success and wellbeing, including: effective transitions, academic success, personal growth, and leadership development
Contributes to the academic success of students by: developing and managing cultures in the residences aligned with the University’s Academic plan; developing and delivering targeted living and learning (cohort) programs, with University and/or other agencies;  and enhancing the Faculty in Residence Program, providing an in residence connection between living and academics
Contributes to the well-being, personal, and leadership growth of students through a wide-ranging variety of programming offerings, connections with campus resources, and direct engagement through student-staff
Ensures planning, and program delivery are aligned with professional standards established by the Association of College and University Housing Officers International (ACUHO-I) and the Council for the Advancement of Standards in Higher Education (CAS); this will include planning to meet the unique needs of communities with respect to learning, development and satisfaction
Establishes and maintains a culture of safety within the residences and that safety regulations, policies and procedures are followed in a manner consistent with relevant legislation and University policies
Develops long-term strategies to ensure effective education programs related to safe behaviour in areas including but not limited to mental health, interpersonal conflict, sexual activity, and alcohol use
Available on-call to manage and provide guidance during crisis situations
Reviews residence policy and procedure related to students-at-risk, and liaise with appropriate campus partners to ensure department aligns with best practices
Works closely with campus partners to ensure best possible care is provided to students-at-risk
Ensures that all professional and student-staff have the required training concerning occupational health and safety for the work place
Works collaboratively with Ancillary Operations to address building facilities issues and concerns, including ensuring that necessary projects to enhance the health, safety and security of students and Residence Life staff are planned for and included in budget submissions
Educates students regarding expectations within communal living, rights and responsibilities through the discipline system, and the three key processes used to address resident behaviour: the Residence Community Standards and its restorative process; the Breach of Residence Agreement process, and/or the Code of Student Behaviour
Oversees and provides training for investigations, advising on discipline decisions, and hearing appeals as appropriate to the relevant conduct process and nature of the alleged offense
Collaborates with campus experts including Office of Student Conduct and Accountability and Protective Services for information, consistency, and advice where necessary
Accountable for oversight of systems and processes through regular review to ensure alignment principles of natural justice, compliance with FOIPP, consistency with the Office of the Dean of Students policy, and on par with best practices from other leading residence life programs
Trains all professional and student staff regarding their roles in all conduct processes including restorative justice, breach of residence agreement and Code of Student Behaviour
Responsible for managing performance processes, including annual appraisals, ensuring that feedback is collected from appropriate stakeholders and consolidated feedback is provided by direct reports
Ensures that staff have identified development plans that will enhance the capacity and contribution of existing staff, and build an environment in which they will ultimately be successful
Manages staff performance through the application of the collective agreement and a specific modified work agreement
Develops, manages and provides regular oversight of the residence life programming, training, and student staff budgets, in conjunction with the Assistant Dean of Students, Residence
Initiates, manages and delivers research/studies/special projects as necessary, in order to generate information to supplement decision-making and direction changes to retain the University’s placement in the assessment of the residence and educational experience
Leads initiatives to engage and educate internal and influence external stakeholders on programs and services that enhance student experience
Works closely with student residence associations to ensure they are vital contributors to an engaged residence experience
Work with the Students’ Union and Graduate Students Association in a collaborative fashion to gather feedback and input on residence initiatives
Actively participates and contributes to the Housing and Student Services professions through support of and involvement in organizations

A Master’s Degree is required, in a related specialist degree program, supplemented by an undergrad degree from Arts, Law, Student Affairs, Education, or Social Services or similar program
Minimum 5-7 years of experience progressively responsible experience in roles in residence life and/or student affairs in a university or college
Intimate understanding of student residence environments and their links to student learning, program delivery and monitoring
Strong understanding of student mental health issues and related institutional responses
Demonstrated leadership and management skills applied to a variety of employee types and skills
Effective communicator across the varied institutional constituency (written, oral and public presentations)
Strategic planning, looking to evolve programs and services
Strong, capable problem solver, supplemented by crisis management and intervention
Project management skills and experience
Ability to collaborate and work effectively with a diverse range of people particularly the delivery of results through others external to this portfolio
Understanding and application of Canadian student legal and discipline issues and approaches
Knowledge of the application of relevant legislation (Residential Tenancies Act)
In accordance with Temporary Administrative & Professional Staff (TAPS) Agreement, this position has an end date of May 31, 2020 and offers a comprehensive benefits package found at Faculty & Staff Benefits with an annual salary range of $67,304 to $112,168.

Along with your resume, please submit a cover letter outlining your qualifications.  The review of applications will start on May 15, 2019; however, the competition will remain open until filled.

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